Terms and conditions

1. About these terms

LCB Manchester, also known as Language and Culture of Bangladesh, is a registered charity in Greater Manchester, England. Our registered charity number is [CHARITY NUMBER]. Our registered address is 2 Earl Walk, Manchester M12 4HL. We have operated since 2010.

These terms govern your use of our website at www.lcbmcr.co.uk and of the pages we publish on it. By using the site you accept these terms. If you do not accept them, please stop using the site.

These terms do not affect your statutory rights. They are written to be clear and fair, and if any part of them is unfair, that part does not bind you and we will not rely on it.

Some sections deal with membership, donations, events and volunteering. Those sections apply only if you take part in those things. Where we say "you", we mean you as a visitor, a member, a donor, a volunteer or an attendee, as the context requires. Where we say "these terms", we mean this document.

2. Changes to these terms and the last review

We review these terms regularly. The date at the foot of this page shows when they were last updated, which is 6 November 2026.

We may change these terms from time to time. If a change affects you in a way that matters, we will tell you by email or by a notice on this website before the change takes effect. A change does not apply to anything that happened before it came into force. We do not need your agreement to a change that makes these terms more favourable to you.

3. Acceptable use

You may browse the site, read our pages, download material for your own or your organisation's non-commercial use, print it, and share links to it. You may share quoted extracts if you keep the copyright notice and identify LCB Manchester as the source.

You must not:

• scrape, crawl, harvest or bulk extract content, member information, photographs or contact details from the site, or use automated tools, bots or scripts to do so;
• send bulk or unsolicited email, post spam, or use the site to promote anything without our agreement;
• upload or transmit malware, viruses, worms or anything designed to harm or disrupt the site, its server or other users' devices;
• attempt to gain unauthorised access to the site, the server, the admin panel or any member record, including by bypassing the consent banner or any security measure;
• interfere with the operation of the site, including overloading it, denying it service, disabling its security or scraping it to build a training dataset;
• post or publish anything unlawful, or anything defamatory, threatening, racist, sexist, discriminatory, or that promotes hatred or violence;
• harass, bully, threaten or abuse any member, volunteer, staff member or visitor;
• impersonate LCB Manchester, our trustees or another person, or mislead anyone about your identity or your connection with LCB Manchester;
• upload the personal data of other people, including photographs of children or members, without their consent;
• use the site to store or distribute anything unlawful, or in a way that infringes the rights of others.

If you break these rules, we may remove content, suspend your access, or report the matter to the police or to a regulator where the law requires us to. Where it is lawful to do so, we will tell you what we have done and why.

4. Our content and intellectual property

The text, photographs, artwork, layout, design and code on this website, and the LCB Manchester name, logo and crest, belong to LCB Manchester or are used with permission. They are protected by copyright and other intellectual property rights, including those under the Copyright, Designs and Patents Act 1988 and the trade marks registered to LCB Manchester.

We grant you a limited, personal, non-commercial and non-transferable licence to view, download and print the material on the site and to share it with attribution. You must keep the copyright notice, you must not alter the material except for your own private editing, and you must not imply that LCB Manchester endorses your use of it.

You may not use the LCB Manchester name, logo or crest in a way that implies endorsement, affiliation or approval, or in a way that damages LCB Manchester, without our written consent. Written consent means an email from info@lcbmcr.co.uk or a letter signed by a trustee.

Member photographs are not covered by this licence. See section 5. Names, logos and content that belong to other organisations remain the property of those organisations.

5. Member photographs

• Member photographs are taken by an administrator using a phone camera, or uploaded from a device.
• They are not passport photographs and not identity documents. We do not check or verify them as proof of identity, nationality, age or address.
• They are kept in a private area that our web server refuses to serve. They are shown to the signed-in administrator, and to you on your membership card.
• They are not published on this website or used in fundraising or publicity without your separate, specific consent for that use. See our privacy notice.
• You can ask us to delete your photograph at any time by emailing info@lcbmcr.co.uk. We will delete it and withdraw the membership card.

We accept no responsibility if you present a membership card as proof of identity, of membership status, of entitlement, or as grounds for entry to anything. A membership card is not a passport, a driving licence, proof of age or proof of nationality, and no third party is obliged to accept it. Only LCB Manchester can confirm membership, and we will confirm it in writing where we are asked to do so.

6. Membership

What membership is and what it gives you

Membership is a paid membership that supports LCB Manchester's work. It gives you a membership number in the form LCBMCR-YYYY-MM-NNNN, a membership card, updates about our programmes and events, and invitations to community activities. The current fee is confirmed to you in writing before you join, and it is set by our trustees. Membership is personal to you and may not be transferred.

Fees

The fee is set by our trustees. We confirm the fee in writing before you join and before each renewal. If we set a different fee for a new membership period, we will give you at least 30 days notice before your renewal date.

Annual renewal

Membership normally runs for one year from the date you joined, and renews on the anniversary of that date. We will give you clear notice before each renewal, telling you the renewal date, the amount and how to cancel or update your details. We do not take a renewal payment automatically without your agreement for that specific renewal, and if you have asked us to take one we give you at least 14 days notice beforehand and you can cancel at any time before it is taken.

Cancelling

You can cancel at any time by emailing info@lcbmcr.co.uk. Cancellation takes effect at the end of the period you have already paid for, and you keep your benefits until then. There is no cancellation fee. You can also ask us to cancel straight away, and we will confirm it in writing.

Refunds

If you have paid for something we have not provided, we will refund it. If we have provided it only in part, we will refund the part you have not had, worked out fairly and proportionately. If we cancel or move an event you have paid to attend, we refund you in full. We do not normally refund a membership that you have already used, because the support you have given has already been given to LCB Manchester. Nothing in these terms limits any right you have under the Consumer Rights Act 2015.

These terms are written to meet the requirements of the Consumer Rights Act 2015. We will not rely on a term that is unfair. We will not change these terms to your detriment after you have bought. If a service is faulty, you may have a right to a refund or a replacement, and we will deal with that fairly and promptly.

7. Donations and Gift Aid

• You can donate by bank transfer, or by another method we agree with you. This website does not take card payments, so we never see or store your card or bank details. If you use a payment service of your own choosing, that service handles your payment and acts as its own controller for the card details it collects.
• A donation is a gift. It is not a purchase, and we do not provide a good, service or benefit in return for it. We cannot promise you anything for a donation, and no donation creates a contract with us.
• Gift Aid can be claimed on eligible donations where you are eligible to claim it. We may ask you for a Gift Aid declaration. The declaration is a statement made by you to us, not advice from us to you.
• We do not give tax advice. If you are unsure whether you can claim Gift Aid, or what it means for you, ask HM Revenue and Customs or an accountant.
• Money that has been spent on LCB Manchester's work cannot usually be given back, except where the law says otherwise. If you donate by mistake, contact us and we will try to put it right.

8. Events and tickets

• Our events may be free or donation based. The details of each event, and whether it needs a place to be booked, are on our events page.
• Where an event needs a place to be booked, we confirm the booking with you by email or message. We may need to check your name against the booking list for security or for a safeguarding reason. This website does not sell or issue tickets itself, so any ticket for an event comes from us directly rather than from a page on this site.
• Refunds. Where you have paid for a place, it is refundable up to 48 hours before the event starts. After that point we cannot normally refund, because we have already paid for the venue, catering and staffing. If something unexpected happens, tell us as soon as you can and we will consider a refund on a case by case basis. If we cancel the event or move it, we refund you in full, whatever the deadline. If we move the event to a new date and you cannot attend the new date, you can ask for a full refund.
• Safety on site. Follow the instructions of our staff and volunteers, the rules of the venue and any signage. Do not bring weapons, alcohol or anything illegal. We may refuse entry to, or remove, anyone whose presence or behaviour puts people at risk, breaks venue rules, or gives us a safeguarding concern. In that case we may keep the ticket money, and we will explain our decision to you where we are able to.
• Travel, accommodation and other personal costs are your responsibility.

9. Volunteering and community conduct

Your role

Volunteers are not employees. Nothing in these terms creates an employment relationship or gives you any entitlement to employment benefits. Some roles have an age limit, which we will tell you about when you apply for that role.

Standards of conduct

We apply a code of conduct to everyone who takes part in our activities. You must:

• treat other members, volunteers, children and vulnerable adults with respect and dignity;
• not discriminate against, harass, bully or abuse anyone, and raise any concern with us straight away;
• follow our safeguarding policy, and report every concern about a child or an adult at risk to the designated safeguarding lead immediately and in any event on the same day;
• not investigate a safeguarding concern yourself, and not discuss it with anyone outside LCB Manchester;
• not use your role to gain private benefit, or to promote your own business or organisation;
• keep records securely, and not keep photographs of children, members or attendees on your own device or share them online.

Safeguarding

Our activities include children and vulnerable adults, so safeguarding policies apply to every member and volunteer. Where a role requires it, we carry out a Disclosure and Barring Service check, and we ask for evidence of the right to work where the role requires it.

Ending a placement

We may pause or end a volunteer placement at any time, with notice where it is practical to give it. We may do that for safeguarding, conduct, health and safety, insurance or funding reasons, or where the placement is no longer needed. If we end a placement we will explain the reason to you. We handle any safeguarding matter separately and confidentially.

10. We do not give advice

LCB Manchester provides community advice, signposting, and cultural and language activities. We do not provide legal, medical, financial, immigration or welfare advice, and we are not a regulated professional adviser. Nothing on this website, in our events, in our newsletters or in conversations with our staff and volunteers is advice on any of those subjects.

If you need advice, please go to the right place.

• For legal advice, speak to a solicitor or a law advice service.
• For health matters, speak to your GP, call NHS 111 or ask a pharmacist.
• For money or debt problems, use a regulated adviser or a free debt advice service.
• For immigration matters, use an adviser accredited by the Office of the Immigration Status Commissioner.
• In an emergency, call 999.

Where we signpost you to another service or provider, we do not control it and we are not responsible for it.

11. The Community Live Hub

• The Community Live Hub shows headlines and short summaries taken from public RSS and Atom feeds published by third parties, including news outlets, government pages and other charities. We choose which feeds to include and we curate the list.
• The wording is the publisher's, not ours. We may shorten headlines, group them under a theme, and remove them at any time. The small letter badge shown beside each headline is drawn by the website on your own screen and shows the first letter of the publisher's name. It is not a logo loaded from the publisher or from anywhere else.
• Links in the Hub lead to other websites. We do not control them. See section 12.
• Nothing on the Hub is our view, our summary or our endorsement. The presence of an item does not mean LCB Manchester agrees with it, or supports the publisher or the cause it refers to.
• We do not warrant that third party material is accurate, complete, up to date, free from error or available at any time. If you rely on something you read on the Hub, check it at the source first.
• We may take any item down at any time, for example where a publisher asks us to, or where we judge an item to be misleading or unsuitable.

12. External links

We link to websites we think will be useful to you. A link is a convenience, not an endorsement. We do not control linked websites and we are not responsible for their content, accuracy, availability, security, or the way they use your personal information. Their own terms and notices apply when you visit them.

If you think a link is wrong, out of date or unsafe, please tell us and we will review it.

13. Disclaimers

• The site and everything on it are provided on an "as is" and "as available" basis, to the fullest extent the law allows. We do not promise that the site will always be available, uninterrupted, free from error or free from viruses.
• Information may change without notice. Some content is general information about our work, our community and our services. We take care over it, but we do not warrant that it is accurate, complete or up to date.
• Nothing on this website is an offer capable of acceptance or a contractual offer. Any membership, donation, ticket or other arrangement is a separate contract, formed when we confirm it to you.
• We may change, remove or restrict any part of the site at any time.

14. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that the law does not allow us to exclude or limit. This includes liability under sections 2 and 3 of the Unfair Contract Terms Act 1977, section 62 of the Consumer Rights Act 2015, and section 6 of the Law Reform (Married Women and Tortfeasors) Act 1935.

Where we rely on a term that limits our liability, we have to show that it is fair and reasonable for us to have relied on it, as the Consumer Rights Act 2015 requires. We will not rely on a term that is not.

Subject to that:

• we are not liable for any loss arising from your misuse of the site, from your breach of these terms, from your failure to keep your own device or accounts secure, or from material published by a third party and linked from the site;
• we are not liable for any indirect or consequential loss, including loss of profit, loss of revenue, loss of opportunity, loss of anticipated savings, loss of business, loss of goodwill, loss of data, and reputational damage, however it arises and whether it was foreseeable;
• our total liability to you for all claims arising out of or in connection with the site or these terms is limited to the greater of: (a) the total amount you paid to LCB Manchester in the 12 months before the event giving rise to the claim, and (b) GBP 100. Where you have paid us nothing, that limit is GBP 100.

These exclusions and limits apply whether the claim is in contract, in tort (including negligence), or otherwise, and whether or not we were aware of the possibility of the loss. Each of them applies only to the extent that the law allows it, and nothing here is intended to exclude or limit anything that cannot lawfully be excluded or limited.

15. Indemnity

You agree to indemnify LCB Manchester, its trustees, officers, administrator, volunteers and agents against claims, losses, damage, reasonable costs and expenses (including the reasonable costs of investigating and defending a claim) arising from your misuse of the site, your breach of these terms, your infringement of any right of a third party, or any unlawful or offensive content you submit or publish.

This indemnity does not apply to the extent it would require you to indemnify us for our own liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited.

16. Privacy and cookies

Our privacy notice explains what personal information we collect, why we collect it, who we share it with, how long we keep it, and the rights you have over it. It also explains how we handle membership photographs and how you withdraw your consent.

Our cookie notice explains the cookies and similar technologies used on this website, the consent banner, and how to change your choice or control cookies in your browser.

17. Complaints

Please raise any complaint with us first. Email info@lcbmcr.co.uk or write to us at 2 Earl Walk, Manchester M12 4HL. We will acknowledge your complaint within 10 working days and we aim to resolve it within 8 weeks. If we cannot resolve it, we will explain why and what you can do next.

If your complaint is about LCB Manchester itself, for example how it is run, how it uses its funds, or serious wrongdoing, you can complain to the Charity Commission for England and Wales. Their contact centre is on 0300 066 9197 and their complaint guidance is at www.gov.uk/complain-about-charity.

If your complaint is about data protection, please see the Information Commissioner's Office details in our privacy notice.

18. Governing law and jurisdiction

These terms, and any dispute or claim arising out of them or out of your use of the site, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Where LCB Manchester is not incorporated, the obligations in these terms are owed by the trustees, in their capacities as trustees of LCB Manchester. The trustees are not personally liable for those obligations, except in cases of fraud or wrongful conduct.

Nothing in this section removes any right you have to bring proceedings in another jurisdiction where the law allows you to do so.

19. Our status as a charity

LCB Manchester is a registered charity in England and Wales (registered charity number [CHARITY NUMBER]). Our charitable objects, our status and our duty to work for public benefit are set by our governing document and by the Charities Act 2011.

Nothing in these terms changes our charitable status, our charitable objects or our public benefit duty. These terms do not restrict the powers or duties of the trustees, who must act in the best interests of LCB Manchester and only for its charitable purposes.

If any part of these terms conflicts with our charitable objects or with our duty to the Charity Commission, that part does not apply, and the rest of these terms continues to apply.

20. Accessibility

We aim to make this website usable by as many people as possible, and we aim to meet the Web Content Accessibility Guidelines 2.2, level AA.

If you cannot reach something on this website, or you need the information in a different format, please tell us. Email info@lcbmcr.co.uk. We aim to acknowledge within 10 working days and we will try to provide what you need in a way that works for you, which may be a different format, a printed copy or a spoken explanation. We will always try to make reasonable adjustments for an event or activity you ask about.

21. Contacting us

• LCB Manchester, also known as Language and Culture of Bangladesh
• Registered address: 2 Earl Walk, Manchester M12 4HL
• Email: info@lcbmcr.co.uk
• Website: www.lcbmcr.co.uk
• Registered charity number: [CHARITY NUMBER]
• Information Commissioner's Office registration number: [ICO REGISTRATION NUMBER], if we are required to register

Last updated 6 November 2026